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Charge 3 resting heart rate stuck 62

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‎01-07-2021 16:49

‎01-07-2021 16:49

Everything working but resting heart rate seems stuck last 7 days says 62

 

i restarted turned off heart rate resynced turned on a resynced again and still doesn’t change.

 

instantaneous heart rate fine and changes based on activity level 

 

help

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‎01-07-2021 16:55

‎01-07-2021 16:55

I usually see a good correlation between RHR and the lowest HR recorded overnight - not the same number, but a correlation.  Maybe took a look at overnight heart rate.  If it is dropping to same level each night, it might make sense that your RHR is staying the same.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎07-31-2021 20:00

‎07-31-2021 20:00

See this post: https://community.fitbit.com/t5/Android-App/Heart-rate-stuck/m-p/3996518/highlight/true#M123946   apparently the Retro Double Stat clock face can cause this issue and changing the clock face can solve it on the Charge 3.

Unfortunately my Charge 3 won't let me change the clock face, it 'hangs' - buffers - constantly.

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‎08-02-2021 05:03 - edited ‎08-02-2021 05:09

In response to SiouxieM

‎08-02-2021 05:03 - edited ‎08-02-2021 05:09

Hello everyone. @SiouxieM Nice to see you around and thank you for your input! 

 

If you experience any inconvenience in changing the clock face, I'd recommend making sure you're following all the suggested tips in this help article: How do I change the clock face on my Fitbit device?

 

If that doesn't work, I'd recommend reaching out to our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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