Charge 3's display has vertical lines

[HugoCSousa]

I'm having the same problem described here https://community.fitbit.com/t5/Charge-3/Charge-3-is-showing-white-vertical-lines/m-p/3305047#M44483

It happened after charging after running out of battery.

What should I do? My screen works but it has vertical lines all over the place.

Moderator edit: updated subject for clarity

[KDGifford]

I contacted customer service a few days ago and he made contact and advised
to do a long restart. I completed the long restart and nothing has
changed, every day the lines get worse. I emailed customer services twice
since my original contact and have not received any more contact.


*Kristy *

[SarahdelBorn]

Likewise, I haven’t received any reply from Fitbit support. The white lines are so bad I can barely see the screen now. The device can no longer be found on Bluetooth and has stopped syncing, and cannot be reset. It has clearly malfunctioned and there is no help from Fitbit support whatsoever. Very upset. 

[DNF]

I have the same problem. After numerous calls and several hours wasted trying to fix a previous fitbit whose notifications stopped after an app update,. I have zero confidence that fitbit will neither fix this new problem or let me return this other darned watch for a replacement. The fitbit with the verticle lines was a gift for my 80 year old Mom in Ireland. My brother set it up on his phone, so it will take some international collaboration of events to go through the trouble shooting fix that they suggested which likely wont work. I will update this post on the outcome of events. And Yes! I have contacted the customer service department and sent trouble shooting instructions to my brother. 

[Jaynayouker]

They did replace mine but it was still under warranty

Sent from my iPhone

[NallM]

Hope you get it resolved satisfactorily!
--
*Live Life Now!*

[nmdhawan]

mine was not resolved...so many people have same issue...it should be
recalled.


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[nmdhawan]

charge 3 should be recalled, so many people have same issue...mine was never resolved.

[DNF]

Hi,
I posted about this on Twitter, the next day I got an email with instructions on how to get a replacement!

Sent from my iPhone

[DNF]

I tweeted about the white line on twitter. Fitbit were very responsive and sent me instructions the next day on replacing the Fitbit! 

[nmdhawan]

Was it over a year old? i don't have twitter account...any other
suggestions?
thanks


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[DNF]

I got a response the next day and instructions for replacing the watchafter I tweeted about the issue on Twitter! 

[DNF]

This restart is suggested regardless of the proem. It does NOT work for the charge three white lines. It WILL not wok. 

[littlebook4]

I restarted as directed and my fitbit still has vertical white lines 😞

[DNF]

The reset does not fix anything.Fitbit know this and still ask owners to reset.

Sent from my iPad

[Afry34]

My husband had the exact same thing happen to his charge 3 a few days ago and now today my Charge 3 is doing the exact same thing. My screen also appears to be off centered a little bit. I restarted it, but that did not fix the issue. 

[staceyguthrie]

Mine is doing that too.  The first time it happened it was still under warranty - the "new" one came has has the same issue after 6 months.  Fitbit will not do anything because it is now out of warranty.  Maybe they should recall this crappy product - there is an OBVIOUS issue with it!

[NallM]

Contact Fitbit. That’s the only way to get it resolved
--
*Live Life Now!*

[staceyguthrie]

I contacted Fitbit - they offered a discount on a new one - how about they fix their product!

A company is only as good as their products...… unfortunately Fitbit isn't very good

[guruk]

this does not work

[Biosenselocal]

I also have the same vertical lines several near the top of the screen.....sigh this Fitbit has been such a disapoinment, I still have the box which clearly shows oxygen sensor as a feature yet, yes recently it’s allowed me to see some variation....it’s never really shown me the parameters even though I’m a Fitbit premium member and recommended it over several  times not because I was completely satisfied. But because it encouraged me to keep walking daily and stay healthy ... Also.... I signed up to be a beta tester for Fitbit labs...no response......support seems near non existent not to sure what to do? Any luck anyone? Now the charge 4 is out lol yet they haven’t even given me complete features of the charge three and a messed up display......sad I really was hopeful