Charge 3's display has vertical lines

[HugoCSousa]

I'm having the same problem described here https://community.fitbit.com/t5/Charge-3/Charge-3-is-showing-white-vertical-lines/m-p/3305047#M44483

It happened after charging after running out of battery.

What should I do? My screen works but it has vertical lines all over the place.

Moderator edit: updated subject for clarity

[Elliott34]

Hi I’m having the same problem and tried the reset and still have line what else can I try thanks 

[RobsNat2110]

Sounds like this is an issue - my sone charge 3 has exactly the same issue, tried the resets as suggested but not improved the situation. What is the next step to try?

[Emzi]

I'm having the same issue, it came out of no where. Did anyone manage to fix it and if so how please? 

[SunsetRunner]

Spoiler

Same here I got a replacement and got it and in 4 days got the same thing again on the screen I am sending it in but I didn’t yet because I broke my ankle and I can’t bring myself and the box in to fed fx also I too had the charge 2 and never had a problem as well 

[Katie_Bug2019]

I've done everything reccommended to fix my screen and nothing is fixing it. I don't know what to do. I love my FitBit and really wish it could be fixed as soon as possible...

[connie377]

I am having the same issue. have it less than a year . the screens still work, but the lines are extremely annoying.  I have tried the restart a number of times.i get the smiley face with the lines through the screen. I paid a lot of money for these lines to appear. what else can be done?

[RobsNat2110]

Hi,

If you’ve tried the steps then send an email to Fitbit directly or DM them on Twitter and let them know. They should be quick to replace. Hope this helps.

Regards

[MaryKayeAdams]

I have a Charge 3 that just started doing this. It is just over a year old. 

[Cindyfit4life]

I reported the issue to FirBit customer service and my FitBit was just 11 months old so they sent me a new one.

Sent from my iPhone

Moderator edit: personal info removed

[SunsetRunner]

I have vertical stripes on my tracker. I have followed the advised procedure but no joy.

This seem to have happened others who couldn't  sort problem. Is it an ongoing problem.

[AmberNeubarth]

Add me to the list also, restarted and changed wall clock still the same

Amber

[Nufahara]

Also have the same problem here. Tried the restart but didn't resolve the vertical lines problem. Bought in june 2019

[WallyK213]

I am having the same issues after only just receiving this item from Amazon on 8/01/19. I have tried to reset several times with the same results.

[Suze73]

Spoiler

I am also having this issue - started about a week ago and now my Fitbit charge 3 is no longer holding its charge for more than a few hours? 

This is a replacement too - I have only had this since the summer! 

I have restarted it 3 times and the problem is still happening 

what should I do? 

[SunsetRunner]

I tried everything. No joy. It's been busy over Christmas. I intend to go back to the shop as I emailed fitbit and got no reply.

They have guarantee on them.

I'm a bit annoyed that this is happening a lot but none of charge 3 watches have been recalled. Nor have they done anything but put up how to reset them.

I will post what happens.

[Suze73]

I have tried contacting fit bit on Twitter - will see what happens? 

[SunsetRunner]

I'm going to ring or email.

I'm going to ask for a refund or different model. 

This is not an isolated problem. I'm hearing more and more about same thing happening

I will post results

[UrsaM]

I have the same problem appearing out of nowhere some time before the new year. Restarting or changing clock face did not help. I purchased my device in March 2019.

[SunsetRunner]

I have best part of an hour on chat to fitbit.

I said the problem is world wide and they are knowingly selling inferiour products even after their were made aware if problem.

They went all around the houses. Eventually offering me a replacement. 

I stated I would prefer a refund to be used as payment for a different model they flatly refused. Stating they are doing their best to put the problem to rest.

By giving out a product which is probably going to have same problem again.

I am waiting for a supervisor to contact me.

If not sorted I will escalate this time Consumer Rights Association.

Big companies like this can not take for granted that they can hide defects in products while selling them. Then not taking responsibility.

[SunsetRunner]

I was told there is 12 month guarantee.

Refund only within 45 days.

I intend pushing this problem with fitbit.

As I stated they have been aware of this problem yet still sold their product.

I would go on to fitbit chat and sort it.