02-28-2019
09:13
- last edited on
11-17-2020
11:22
by
MatthewFitbit
02-28-2019
09:13
- last edited on
11-17-2020
11:22
by
MatthewFitbit
I'm having the same problem described here https://community.fitbit.com/t5/Charge-3/Charge-3-is-showing-white-vertical-lines/m-p/3305047#M44483
It happened after charging after running out of battery.
What should I do? My screen works but it has vertical lines all over the place.
Moderator edit: updated subject for clarity
04-29-2020 15:11
04-29-2020 15:11
My charge 3 has had grey vertical lines for months, and last week I was greeted with 3 new horizontal black lines! Yay! Every day I wake up wondering if I’ll be surprised to a new one... I’m up to 6 grey and 4 black! 😔
04-30-2020 12:23
04-30-2020 12:23
I am having the same line issue. I can barely read the screen. Please open a case for me too! Thank you!
04-30-2020 12:30
04-30-2020 12:30
Same issue here. Power ran down during the night and the lines appeared. I have tried all of the “fixes” provided above and noe have worked.
05-03-2020 01:22
05-03-2020 01:22
I've also have the same problem for the last month, and have tried rebooking 3 or 4 times. Lines have got increasingly worse to the point I can't now tell the time.
Fitbit was purchased last August.
Please open a case file for me
05-11-2020 11:18
05-11-2020 11:18
I too am having the same problem. After charging my device all of a sudden I have vertical stripes on the face. I've tried changing the clock face six times as well as the recharging suggestions offered here.
I love this thing.
What do I do?
Thank you.
05-11-2020 14:06
05-11-2020 14:06
Same with me. I can't do anything with it now just look at the time. Really unhelpful and this happened to my mum a few weeks ago. IS IT POSSIBLE TO GET A CHARGE 4 INSTEAD AS THERE ARE SO MANY PRIBLEMS WITH CHARGE 3? hopefully charge 4 is better
05-11-2020 14:11
05-11-2020 14:11
I had to contact customer service and get a replacement (it was still under warranty). Good luck and hopefully they are able to fix this issue.
05-11-2020 14:11
05-11-2020 14:11
05-11-2020 14:14
05-11-2020 14:14
05-12-2020 07:38
05-12-2020 07:38
05-12-2020 08:34
05-12-2020 08:34
05-12-2020 08:35
05-12-2020 08:35
I reached out online. https://help.fitbit.com/?cu=1&i=1
05-12-2020 08:51
05-12-2020 08:51
I have the same problem, I followed those steps, but it did not work. The device is also not vibrating for any notifications, despite being set to vibrate (I've tried both normal and strong).
Thank you
05-12-2020 11:30
05-12-2020 11:30
I have the same problem with horizontal lines appearing across the screen. It started some days ago and it becoming progressively worse. I have reset, reset and hard reset a million times and yet the problem persists. Please can someone from FitBit advise and contact me? Thank you!
05-12-2020 11:38
05-12-2020 11:38
I have the same issue. The restart didn't help. What should I do?
05-12-2020 11:41
05-12-2020 11:41
Changing the face didn't help either
05-12-2020 13:15
05-12-2020 13:15
This did not work for me.
05-12-2020 13:18
05-12-2020 13:18
05-12-2020 15:56
05-12-2020 15:56
05-12-2020 18:38
05-12-2020 18:38