I received a "Replacement Offer" by email. IMPORTANT: I learned more about the warranty on the replacements--after persisting with several emails with questions that were not answered in the "offer" details--that I could:
(1) EITHER replace the original Charge 3 with a 30-day warranty, which I decided was not long enough because both of our Charge 3 devices got the white lines at 3 - 5 months ...
(2) OR replace it with a 50% discount on any other Fitbit device EXCEPT THE CHARGE 4 (or Ace devices for kids) with a ONE-YEAR WARRANTY, just as we would on any other newly purchased Fitbit device.
We ended up buying two new Versa 2 smartwatches to replace the two Charge 3 devices that broke. Each one was 50% off the current sale price of $199.99 for $99.98 (plus local tax, with free 5- to 7-day shipping).
I was happy to have the Versa 2 because I've learned that I like it more than the Charge 3, but my other family member would have been happier with a narrower Tracker like the Charge 4, which is not eligible for this replacement offer but probably more reliable than the Charge 3. We just couldn't trust Fitbit's interest in fixing the Charge 3 issues that were reported so widely in the Fitbit Community, now that the Charge 4 is being widely sold and promoted. The 30-day warranty on the Charge 3 replacement absolutely undermined our belief that getting a replacement Charge 3 was worth doing because we worried that it might prevent us from getting any Fitbit at 50% off if the replacement Charge 3 failed after 30 days.
Good luck, and I hope that our story helps you.
