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Charge 3 screen NOT turning on but everything else works

‎06-29-2025 13:54

‎06-29-2025 13:54

My charge 3 is connected to the Fitbit app still and can record steps, heart rate, etc per the app. 
It can also be charged to 100%. 

however the screen is completely dead. Is there any remedy for this? Would hate to see this go into the trash. I purchased this in June 2019 and used it mostly from June 2019-March 2020. I noticed the screen fading in January 2022. 

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‎06-30-2025 06:34

‎06-30-2025 06:34

Hi @Celloperson2025 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that the screen of your Charge 3 is not turning on. 

This is definitely not the experience we want for our customers, and I understand your feelings about this situation. 

I'ii be happy to suggest you some steps. 

Please try to manually sync your device: How do I manually sync my tracker or watch?

Restart your device: How do I restart my Fitbit device?

Change the clock face: How do I change the clock face on my Fitbit device?

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