Charge 3 screen became blank and it won't turn on

[DazMan65]

Charge 3 has no screen visibility- it’s black.

Tried all the resets - to no avail🙁

Charged at 96% and app is showing up to date data but watch isn’t showing anything.

Only six months old.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @DazMan65, welcome to our Fitbit Community! I'd like to follow up and help you with your Charge 3 since the screen became black and it won't turn on. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[DazMan65]

Hello

No still no response

When I try the restart by connecting to the mains the screen remains blank and doesn’t respond to my clicking the left hand button as also suggested

Is it broken?

Darrin

Sent from my iPhone