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Charge 3 screen became blank

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‎03-06-2021 03:47 - last edited on ‎03-06-2021 06:49 by Fitbit Moderator

‎03-06-2021 03:47 - last edited on ‎03-06-2021 06:49 by Fitbit Moderator

1hr after taking the tracker off charge the screen became blank & would vibrate if the reset button was pressed.

I have tried resetting the tracker numerous times without success.

I have now tried it once again & said tracker is unresponsive completely even though the app shows the battery to be @ 97%

 

 

Moderator edit: subject for clarity

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1 REPLY 1

‎03-06-2021 06:47

‎03-06-2021 06:47

Hello @matt1973, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've followed!

 

For screen inconveniences, I suggest you to visit the following thread for tips and suggestions. I think at this time, the best way to get help is to contact the Support Team as advised there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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