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Charge 3 screen black again and can't fix it

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‎11-30-2020 13:35 - last edited on ‎12-01-2020 03:28 by Fitbit Moderator

‎11-30-2020 13:35 - last edited on ‎12-01-2020 03:28 by Fitbit Moderator

I have tried resetting it, resetting it while on the charger and just leaving it on the charger but this time I cannot get the screen to come back.  It's only 6 months old!!  This is at least the 6th time I've had the screen go black but every time I've gotten it back on.  What can I do now?

 

 

Moderator Edit: Clarified subject

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‎12-01-2020 03:31 - last edited on ‎04-30-2025 10:56 by Fitbit Moderator

‎12-01-2020 03:31 - last edited on ‎04-30-2025 10:56 by Fitbit Moderator

@Soonerchick76 It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

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