help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 screen black and it vibrates throughout the day

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-24-2021 11:27 - last edited on ‎08-24-2021 12:11 by Fitbit Moderator

‎08-24-2021 11:27 - last edited on ‎08-24-2021 12:11 by Fitbit Moderator

My charge 3 screen is black. I can’t read anything on the screen and it has now started vibrating throughout the day, even when I have no messages or calls. I have tried restarting it and I have also I have tried changing the clock face. Nothing seems to work. 
Are there any other suggestions or can I get a replacement?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-24-2021 12:10

‎08-24-2021 12:10

@MarieB77 Welcome to our Fitbit Community. Regarding the black screen issue that your Charge 3 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to review your case and warranty status of your Fitbit device..

 

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer