Charge 3 screen black and won't display

[Loumumma]

I've had my charge 3 for over a year now I've always found the screen dim and hard to read. Now its impossible I tried the reboot and changing the clock face but the whole middle section is missing. Now it won't display at all when you move wrist or tap the face . Is it time for a new one?  Disappointed I might have to replace it so soon already had to replace the strap three times....

[MarreFitbit]

Hi there @Loumumma, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having with your Charge 3's screen, I totally understand why you're feeling disappointed. Thanks for the details provided in your post and for your efforts in trying to fix your tracker prior to posting here. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.