Charge 3 screen black

[Orion3T]

My wife's Charge 3 has started behaving very strangely. The screen was not coming on, she tried charging it which didn't help.

I tried the usual reset procedure, and at first nothing happened. I tried a few more times, holding the button down for longer and eventually the screen did come on with a smiley face.

However, there was a strip of heavy corruption (like a white noise signal on old TV) down the right hand side. And the visible part of the display was all fuzzy, and displaced to the left so you could only see about 3/4 of the display.

After some net searches I tried changing the clock face. The app was connecting and syncing, it said the face had changed but it didn't fix the problem.

I then found advice on this site to put it in the charger, hold for 15 seconds, remove from charger then put back in. The screen went black again and did not come back on. When holding the button you can feel and hear the vibrations it does when starting to reset, but nothing happens.

Any advice?

Thanks.

Moderator edit: subject for clarity

[NellyG]

Hi @Orion3T  I will flag your post for a moderators assistance. 

[AlejandraFitbit · Accepted solution]

Hey @Orion3T, it's great to welcome you and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this display issue by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 😁

[Orion3T]

Thank you, they have been in touch.Dave.Sent from Samsung tablet.

[AlejandraFitbit]

Those are great news @Orion3T, I am glad to hear that you are already working with our support team. Let me know if you need anything else.

Keep the stepping up! 😉

[Lmarsh]

My screen is completely white when I press the button what should I do?

[AlejandraFitbit]

Hey @Lmarsh, it's great to see you around.

If your tracker's display is blank or isn't responding, I recommend taking a look at this post and follow the instructions provided there.

Let me know the outcome. 

[JanieRD]

Hi, I've tried the same fixes as @Orion3T, but the screen stays the same with the continuous face showing a white band.  It generally will not swipe to be able to activate my fitness tracker.