Charge 3 screen black

[SunsetRunner]

I am having trouble with my Charge 3. The button on the side works and the green light on the bottom flashes but the screen doesn’t come on. I tried resetting it several times and changed the clock face. But it works for a little while and then the screen won’t come on again.

I’ve even tried resetting, changing the clock face and then leaving it sit on the shelf for an hour and when I put it on my wrist again. It works for 20 minutes and then the screen won’t come on. Any suggestions on what to do?

Thanks!

Moderator edit: subject for clarity

[NellyG]

Hi @SunsetRunner  I have flagged a moderator to come and help you 

[AlejandraFitbit]

Welcome to the Forums, @SunsetRunner and @NellyG, thanks for the input.

I appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

[jeffinhllywd]

I am having the same problem.  The device still works (green light flashing, records steps and heart rates), it just the screen is dark (like it is stuff in 'sleep' mode and doesn't come on when I lift my hand, or press the button).  It have restarted it countless times, and a few times I have seen the 'smily' face.  But most times it doesn't do anything.   In looking here, it seems like this is common problem.  Is there a common solution?  

[DawnBurd]

This just happened to my watch as well

[SunsetRunner]

I contacted Fitbit and they had me try and reset the watch but it still went black after a few minutes. It was under the 1 year warranty so they just sent me a refurbished one.

Sent from my iPhone

[jeffinhllywd]

Thanks Chris. 

I'm hoping @AlejandraFitbit might have some other fixes.

My watch is out of the warranty.  And I've seen a lot of people complaining about it.

The screen came to life this afternoon for all of 30 seconds when I raised my arm... and then it got all pixilated and went away.

Frustrating.  Especially if the life of these things are only a year and a half.  

Glad your situation worked out.