Charge 3 screen black

[Mrm111]

the screen on my Fitbit Charge 3, which I got less than two years ago, went blank. I've followed the restart instructions, but that hasn't resolved the problem.

I've also changed the clock face via the app, which has previously proved useful in resolving some issues, but that also hasn't helped.

Any other suggestions, please?

Moderator Edit: Clarified subject

[SteveH]

Fitbit's advice for those having this problem is at Check here for help with Charge 3 screen issues - Fitbit Community

Having already tried the restart, the next step would seem to be to contact customer support. They can check your warranty status and advise on your options.

[AlvaroFitbit]

@Mrm111 It's good that the community is growing!

Let me help you with this and thank you for troubleshooting this issue. @SteveH shared some instructions that includes contacting Support but I could see that you don't have any tickets with them. This is why I have created a ticket for you, our Support team will assist you via email.

Let me know how it goes.

[dgwake17]

This happened to me today! 
tried everything you have and nothing is helping. It’s fully charged and buzzing but the screen is black. Held it in for the time it says to reset and tried the clock face back and nothing. Also did the update as soon as I got home and nothing still. Really hope it is fixable 😞

will keep my fingers crossed for you!!

[AlvaroFitbit]

@dgwake17 Welcome to the Fitbit Family!

Thank you for taking the time to troubleshoot this issue. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

Keep me posted.