Charge 3 screen blacked out

[AnnaZYX]

Dear tech support team,

Hope all is well！

Few weeks ago I had an error with the brightness of the screen with my Charge 3, no matter that I changed it to the brightest setting, it was still dimmed.

A few days ago the screen went completely black, I tried to fix it by using the comments (changing the clock face, synchronising, long restart) on the FitBit forum, unfortunately it did not work. 

However the synchronisation (iOS Apple 11) of my daily datas work perfectly, as I can see every data logged into my account on the app.

Could you kindly help me with this matter? 

Thank you in advance for your help and look forward to hearing from you. 

Best regards,

Anna Z

[willjoe]

Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button. *For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. Let go of the buttons.

Regards,

[AnnaZYX]

Thanks for replying!

I tried but unfortunately it does not work, the screen is still black and the logo didn’t appear.

regards,

Anna

[AndreaFitbit]

Welcome to the Fitbit Community, @AnnaZYX and thank you for your assistance @willjoe. I'm sorry to hear your Charge 3 screen blacked out and thank you for mentioning the steps you have followed in order to correct this.

I noticed that you already got in touch with our Support Team and received assistance.