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Charge 3 screen blank & won't reset

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‎10-10-2020 06:24

‎10-10-2020 06:24

My charge 3 screen had been extremely dim lit for days and was getting progressively worse so checked what to do on this forum.

I've tried changing the clock face to no avail. Then I tried to do the recommended long reset but my device would not turn off, tried a couple of times and not the screen has gone completely blank! 

I can see from the app that it is charging and syncing fine but the device is useless without the display screen working, please help.

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‎10-13-2020 19:14

‎10-13-2020 19:14

Welcome to the Fitbit Community @Hails24.

 

I'm sorry to hear that your Fitbit Charge 3 screen is blank. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

In addition to the long restart, please try a regular restart by following these instructions.

 

If you have any question, please let us know.

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‎02-13-2023 12:08

‎02-13-2023 12:08

I have a similar problem. It is tracking and syncing but blank screen. Changed the clockface, installation worked fine, but no screen. Tried the force restart which always worked in the past but in spite of the smiley face appearing the screen went blank again afterwards and will not come back on. Also, the green light on the back comes on intermittently. I think I need some help 

Force reset always worked previously 

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