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Charge 3 screen blank and missing stats in the app

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‎10-21-2020 13:18 - last edited on ‎10-22-2020 14:45 by

‎10-21-2020 13:18 - last edited on ‎10-22-2020 14:45 by

So many things wrong with my charge 3. It all started with screen going blank. I have tried all suggested fixes but none work. I can't set up device again either because I can't see pair code on my device. 

To top it off I have also lost sleep, steps and heart rate data when I click on today in app. I have tried re-adding these tiles but it won't let me.

Wondering if the new update has caused most of these issues. I haven't even had this device for a year. I am so disappointed. Won't be buying another fitbit device as they seem riddled with problems that are hard to fix

Wondering if anyone has sorted out a fix for my long list of issues

 

 

Moderator edit: subject for clarity 

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‎10-22-2020 14:44

‎10-22-2020 14:44

Welcome to the Fitbit Community, @Connie246.

 

I am sorry to hear the screen on your Charge 3 went blank and you've lost your stats from the Today tab in the app. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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