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Charge 3 screen blank and won’t reboot

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‎03-13-2021 11:01

‎03-13-2021 11:01

I’ve had my Charge 3 for 14 months and apart from a couple of teething problems it has been great until 2 days ago. I got the ‘flashy’ message to say I had met my step goal for the day but the message seemed to get stuck and went very strange almost looking like a QR Scan code!  I kept tapping the screen to get the clock face back but by the next day the screen went blank. I have tried several times to change the clock face then the 8 second reboot and the 15 second reboot. The tracker still vibrates and alerts me to move etc but I have to check the app to see how I’m doing. 
I have seen several posts about this problem and quite a few seem to be able to reboot successfully. Has my tracker just died or is there any hope?! Not cheap to replace if it only lasts a year!  I’m in the UK if that’s relevant. 

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‎03-14-2021 19:14

‎03-14-2021 19:14

Welcome to the Fitbit Community, @Healthy-CJ.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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