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Charge 3 screen blank, no green light, won't sync and gets hot when charging

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‎07-29-2020 19:55 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

‎07-29-2020 19:55 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

Past few weeks I’ve had some issues with my charge 3 where the screen initially had lines running across but it still vibrated and had the green flashing light so I dismissed it. The past few days the screen has been completely black and no will no longer sync To my iPhone and had no green light and no vibrations so I thought to Charge it and within ten seconds of being on charge is getting hot so I took it off to prevent a potential fire hazard. 

ive tried restarting it in just about every possible way, including changing the clock face and no result. 

 

 

Moderator edit: subject for clarity

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‎07-30-2020 17:48

‎07-30-2020 17:48

Welcome to the Fitbit Community, @KaiEmber.

 

I am sorry to hear about the issues you're experiencing with your Charge 3. Thank you for your troubleshooting efforts, I appreciate the additional details and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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