Charge 3 screen brightness too dim to see

[bcbree]

My screen on my charge 3 went very dim and i can barely see it. Too dark to see or make changes. Restarting doesn't help. I was trying to brighten in settings and think I touched auto when it went very low and can no longer see screen to make changes. Is there some other way to make changes for this like in an app or something. I can barely see screen so I know it's on but that's it.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@bcbree It's great to see that you've visited the Fitbit Community!

Let me help you with this and thank you for troubleshooting this issue. Have you tried going to a dark room to see if you can change the settings on your Charge 3? If you can then long press the button and check that it isn't in the Don not Disturb mode or Sleep mode. Also check the brightness settings on the tracker itself.

I look forward to your confirmation or more information about this.

[bcbree]

Thank you for responding. Apparently the auto brightness setting on my charge3 tracker is the same as barely on. I finally tried it in complete darkness and could barely see the screen. I just kept swiping and tapping the screen until I finally got lucky and got it back to where it was. Still hard to see outside in the sunlight but it's better than nothing. I found it hard to believe this is normal and indicates a problem with my Charge3 tracker. Probably not much chance of getting a replacement from manufacturer.

[AlvaroFitbit]

@bcbree thank you for your reply.

Happy to hear that your issue was resolved. If your tracker shows any issue remember that it is covered by the warranty that you can check here.

I'll be around.

[koolson]

I have this same problem. The screen is too dark to navigate to any settings so how can I fix it?

I can't seem to get it out of sleep mode. I am so frustrated! Is there a way to change this in the app on my phone? If not, that would be a REALLY useful additional setting.

Thanks,

Karen

[AlvaroFitbit]

@koolson Thanks for being part of our Community! 

Sorry to hear about this. Have you tried restarting your tracker? If you haven't then please try these suggestions:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Also thank you for your suggestion. Currently this isn't available but you can share your idea in our Feature Suggestions board. Search for the idea first to see if one already exists so you can add your vote. The more votes an idea gets the more likely the developers will try to implement it. 

See you around.