09-29-2021
23:29
- last edited on
09-30-2021
08:36
by
CindyMFitbit
09-29-2021
23:29
- last edited on
09-30-2021
08:36
by
CindyMFitbit
09-30-2021 08:42
09-30-2021 08:42
Hi there @LucianC.
Thanks for taking the time to share what you've experienced with your Fitbit Charge 3 and for the troubleshooting tried prior posting, I understand how you are feeling about this situation. I recommend making sure that the Sleep Mode option is disabled on your Fitbit Charge 3. When the sleep mode setting is on:
To turn off Sleep mode: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.
Additionally, if your wristband is broken, please review this thread for instructions.
See you around.