Charge 3 screen can't be seen outside

[tlbrady]

Charge 3 screen cannot be seen outside.  It's useless to track anything even time. Tried auto and normal brightness. Neither works. 

Moderator edit: format and labels. 

[AndreaFitbit]

Welcome to the Fitbit Community @tlbrady. Thank you for sharing your Charge 3 inquiry and for letting us know that you've tried auto and normal brightness.

If your Charge 3 display is too dim you can try restarting it: 

You can restart your tracker from your wrist. Open the Settings app and tap About > Reboot Device.

If your Charge series tracker is unresponsive: .

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button to restart your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.