Charge 3 screen corrupted and now black

[HWahab]

Hi , suddenly i just found the screen with tow many white lines and all screen pages aren’t readable and a few hours after the screen went black .. but the watch is vibrating and responsive to any change from the app 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @HWahab.

I am sorry to hear your Charge 3 screen had lines and then went black. I appreciate the additional details and I am here to help. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?
3. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Keep me posted on the outcome.

[Deeantae]

I'm  just noticing the same thing.

[Smurfie93]

Me too! 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Deeantae @Smurfie93.

Thank you for joining the thread and sharing that you're experiencing the same issue with your devices. I recommend following the troubleshooting instructions from this post. 

@Deeantae Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

Let me know how it goes, I'll be around. 

[Smurfie93]

It doesn’t reset or not that I can tell. The screen is still black. 

[Smurfie93a]

It is still not showing anything. 

[Kazzimojo]

Me too.  This is the 3rd Charge 3 I’ve had a problem with they never seem to last 12 months.

[Deeantae]

That did not work for me.

[HWahab]

didn't work , the same issue 

[HWahab]

didnt work , would you please whats to do next ..

[Alexfrank]

Mine was doing this same thing, but was still giving me haptics.  It won’t sync so I can’t change the  clock face.  Now it appears that the battery is dead and it is not taking a charge.  Completely unresponsive.  I tested the charge with my dads charge 3 so i know the issue is with my charge 3.  I really hope there is a fix because i really love my Fitbit.  I have had it for a bit over a year, but for $150 it should definitely last longer than I’ve had it.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kazzimojo @Alexfrank. Thank you for your replies, @Smurfie93 @HWahab @Deeantae.

 @Smurfie93 @HWahab I appreciate your troubleshooting efforts and photos. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting replies soon. 

@Deeantae I contacted our Support team and was informed that they have reviewed your case already and provided a response recently. For more information, please check your inbox.

@Kazzimojo I am sorry to hear you're experiencing the same issue with your device. I understand how you are feeling and appreciate your feedback as it helps us to keep improving. Have you tried the troubleshooting instructions from this post?

@Alexfrank Thank you for joining the thread and sharing the details of the issue with your device. I totally understand how you are feeling as you love your device and would like to continue using it. I appreciate the additional details and recommend following our troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?

Looking forward to hearing back from you.