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Charge 3 screen corrupted and now blank

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‎11-07-2020 14:19 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

‎11-07-2020 14:19 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

Hi 

I got my second charge 3 in April this year. Noticed last week some odd flashing pixels across the clock face. This occurred at random. After the last charge it wouldn't show any info, the screen stayed blank. Only way it shows info is if its plugged into the charger. I tried the restart as is recommended no difference. 

 

Any other suggestions? 

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‎11-08-2020 09:05

‎11-08-2020 09:05

@DrMolly Thanks for stopping by!

 

Let me help you with your unresponsive Charge 3 and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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