Charge 3 screen cracked

[AnnHuang]

The screen cracked by itself in 10 days usage.

Moderator edit: updated subject for clarity

[SunsetRunner]

If you have your original receipt. Email fitbit with a copy of it & photos of the cracked screen & they will send you a new one.

[Gayathri910]

Hi,

I did write to them, and it was well under the warranty. But they said the
warranty doesn’t cover for the screen. If needed I have to get a new Fitbit
only. Sad, that we pay so much for the Fitbit but it breaks so soon and not
covered in warranty.
--
Take care,
gayu 🙂

[SunsetRunner]

Hello,
I think it depends how it cracked, if you banged it against something and it cracked then it wouldn’t be covered. But mine just cracked after 18 months and I said that I suspected it was due to heat from direct sunlight as I was on holiday in a hot country when it happened.. They asked for photos of the crack an of my receipt and they sent me a new one. The same happened to my Daughter’s Charge 2 and they sent her a new one too.
I don’t wear it in direct hot sunlight now.
Good luck.
Tony

[Gayathri910]

Mine didn’t not get cracked as it was banged on anything I was so
particular about it. I was cracked few month after we bought it. My husband
bought the same, but didn’t happen anything for this charge 3. They said
simply it is not covered and buy new one if needed and not to use in water
🤷🏻‍:female_sign:
--
Take care,
gayu 🙂

[DV_]

Hello, my Fitbit Charge 3 has been cracked without ever dropping it. How can I get the screen repaired? Thank you and stay safe!

[Kooba-1]

If out of warranty, they won’t work with you. All they did was offer a slight discount on a new one. Never did it.

Sent from my iPhone

[SunsetRunner]

Hello,
It can’t be repaired,
Contact fitbit & if you still have your receipt, they will replace it.
Regards
Tony.

My charge 2 was out of warranty By 4 months when it cracked but they replaced it.

Moderator edit: merged reply

[greenbadger]

I've had the charge3 for less than a month (a replacement sent by fitbit) and the screen has cracked. I'm told this isn't covered by the warranty.

Last year my charge2 screen also cracked for no reason which is why I bought the charge3.

Seems like fitbit has a known issue they're not doing anything about.

[WilsonFitbit]

Hello everyone. @greenbadger It's nice to see you around. 

I'm very sorry for any inconvenience and thank you very much for taking the time to provide your feedback. At this time, I was able to see that you have reached out to our Support Team and they have replied back to you with an offer. If you still have questions about it, I recommend replying back to your case so they can continue working on your case. 

On a side note, crack screens are not covered by warranty, but if you would like to review our warranty policy, please check: 

https://www.fitbit.com/global/us/legal/returns-and-warranty 

In addition, this thread is now closed and if you have any other questions, please make sure to post them in a new thread. 

See you around.