Charge 3 screen died and need to add Charge 2 to existing Fitbit account

[EverettB]

my charge 3 works fine (counts steps, syncs) but the screen has died.  My son gave me a charge 2 which works fine.  Can I just set it up and retain all my history,or do I need to perform some form of reset on the charge 2.

thanks in advance for any advice you can provide

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @EverettB.

Thanks for the details shared in your post. I understand your concern and recommend following the instructions in this help article to add the Charge 2 to your existing Fitbit account: How do I set up a replacement device or add a second device to my account? You don't need to reset the Charge 2. 

Regarding the issue with your Charge 3, you can contact our Support team so they can look deeper into the issue and discuss the options available to you. Click here to get connected with them via chat or phone.

[EverettB]

LiliyaFitbit

Thanks for your speedy response.  The Charge 2 is up and working fine.  The screen is even far better than the one on the Charge 3 when it was new..

I will certainly connect with your support team to see if anything can be done. 

Cheers 

[AndreaFitbit]

Thanks for getting back to us @EverettB. I'm glad to hear that the Charge 2 is up and working fine.

Please contact our Support Team as advised to find a solution for your Charge 3. 

Have an amazing day!

[Matt14]

Go to the Fitbit App. Go into Account, then set up new device then follow the steps.

[EverettB]

You are two days late, it has already been setup and working.  Thanks for the confirmation

[AndreaFitbit]

Thanks for getting back to us and for your advise @Matt14. 

I'm glad to hear that your Charge 2 has been set up and working now.

Keep on visiting the forums.