Charge 3 screen dimmed and now half black

[CaitlinA]

Hi there, about 2 weeks ago the screen on my device was way way too dim. Despite restarting it numerous times, it still didn’t increase. This morning, now the top half of the screen isn’t visible at all and the bottom half is still very dim. I have only had this Fitbit for about 7 months. Does anyone have any suggestions? 

Thank you!

[KathyPhoenix]

I ended up buying a new one. 😢

Don't take your organs to heaven. Heaven knows we need them here
Kathy Kim

Moderator edit: personal info removed

[AlannahNgaire]

Hi this happened to mine also  did anyone get a result mine is just out of warranty

Hi this happened to my charge three also, clearly a defective product. What is your solution to this

Moderator Edit: Merged posts

[WilsonFitbit]

Hello everyone. @AlannahNgaire Welcome to the community forums. 

I'm very sorry to hear about your experience. I was able to see that you have reached out to our Support Team and they have provided assistance and information. Since you have received assistance from them, I recommend updating your case if you still have additional questions about the outcome of your case and they will be glad to continue assisting you. 

See you around. 

[mari929]

Same problem here now. Worked perfectly and now half of the screen is darker than "dim", although it's not - checked. Tried everything that has been suggested here - changed the clock face, restarted etc, no change. Very disappointing. 

[WilsonFitbit]

Hello @mari929. Welcome to the community forums. 

I'm sorry for your experience and thank you for the detailed information and for following the suggested steps in this thread. If you haven't done so, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. Also, note that this thread is now closed and if you have any questions or inquiries, please make sure to post them in a new thread. 

See you around.