Charge 3 screen dims or not lights at all

[motherhobs]

Black screen...  refund wanted or replacement in working order. 
It looks like people have been having trouble for months, Surely there’s a time limit on waiting for this.
My first one over heated, are they really bothered.
Copy of email from Fitbit 😡

Thanks for keeping in touch!

At the moment, we do not have an estimated time frame but you can be completely sure that  our engineers are working in order to get the issue resolved as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Read below my communication not much help really 

Moderator edit: updated subject for clarity, format and work choice

[AlvaroFitbit]

@motherhobs Welcome to the Fitbit Community! It's great to have you here!

Sorry to hear about your Charge 3 screen not working as it should. Thank you for the feedback regarding this issue. Rest assured that the team is working on finding the source of this issue and fixing it and once they provide any data or update we will let you know but at this time there isn't one. Still thank you for taking the time to share this in the Community and hope a resolution is found soon for any users affected by it.

I'll be around.