Charge 3 screen doesn't light up and notifications are not working

[Sandydm]

My screen no longer lights up unless I press the button on the side and the notifications are not working either. I have followed the instructions to reset 3 times but hasn't worked, what do I do now? 

Moderator edit: subject for clarity/format

[JohnnyRow · Accepted solution]

Hold in side button a few seconds to get to Quick Settings.  It could be Screen Wake or Sleep Mode; tap to toggle either on or off.  Sleep mode would also prevent notifications and keep screen dim.

[Sandydm]

Thank you, it was sleep mode had somehow been clicked, not sure how but I'm
happy it's sorted out

[WilsonFitbit]

Hello @Sandydm. Welcome to the community forums! @JohnnyRow It's great to see you around and thanks for your great input! 

@Sandydm I'm glad to hear that everything is now sorted out! I was able to see that @JohnnyRow provided information about your concern. If it was the answer you were looking for, I recommend marking that answer as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

Have a great day! 

[SunsetRunner]

I have not been able to get notifications or messages on charge 3.  I spent 2 hours with a support person and have removed the app many times, taken it off bluetooth, etc etc.  I am not on sleep mode.  I have now decided to end my relationship with Fitbit for good.  After reading all of the comments about issues without actually getting a software fix, I think this is hopeless. I will probably get a message from Fitbit apologizing and telling me to do the reset one more time.  Not going to happen.  I was offered at 35% discount on a new product.  Also not going to happen.  I'm done.

[WilsonFitbit]

Hello @SunsetRunner. Welcome to the community forums. 

I'm very sorry to hear about your experience and thank you for taking the time to provide your feedback. Please note that our team is always working to enhance your experience and your feedback is a big part of that process. 

Also, I was able to confirm that you have reached out to our Support Team and they have provided information. If you still have questions about the outcome of your case, I recommend updating your case so our team can continue assisting you. 

On a side note, I'd like to let you know that replacement devices are provided for products within the warranty period. If a product is out of warranty, a discount is provided. For more information about our warranty, please check: https://www.fitbit.com/global/us/legal/returns-and-warranty 

See you around. 

[Sandydm]

Hi, my fitbit is working fine now, thanks to the community

[WilsonFitbit]

@Sandydm I'm glad to hear that your Fitbit device is now working! 

Hope you can continue tracking towards your fitness goals! 

Have a wonderful day!