Charge 3 screen doesn't work and battery won't charge

[ElaineT041173]

Screens won’t change reset completed while plugged in struggling to do this now and also struggling to charge any suggestions?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @ElaineT041173, it's nice to see you around the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

Thanks for the details provided about your Charge 3's behavior, we're here to help you.

I've seen you contacted our Support Team after posting here and saw that they helped you to get you back on track. 😉

We'll be around if there's anything else we may do for you.

[faya]

Hello dear i have the same problem please help me.. thank you 

[ElaineT041173]

Hi I had to get mine replaced couldn’t be fixed

Sent from my iPhone

[MarreFitbit]

Hi there @ElaineT041173, I'm glad to hear about your replacement. 😉 Hope you keep enjoying the Fitbit experience. 

Hello @faya, welcome on board. I'll be glad to help you with your Charge 3's screen and battery issues. 

If you haven't done so yet, I'd recommend to follow the troubleshooting steps provided in this help article: Why isn't my Fitbit device's battery charging? and to maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life?

As for the display, in the first article I shared with you it asks you to restart your Charge 3 this step should also help with the issue you may have with the display.

Give it a go and let me know the outcome.