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Charge 3 screen dull and not visible

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‎02-09-2022 02:59

‎02-09-2022 02:59

I lost the connection in the chat, so try to get some help here. 

My charge 3 is only 1 year, and i can't see the screen or settings. I have done all the things restart etc.but nothing changes. My charge 3 does not work as it should after 1.year. What the hell!!??? What's the point if I can't see anything on the screen?

Is there any garantee? I got it 25.02.2021.This is the second who is not working after only one year. 

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‎02-09-2022 18:32 - edited ‎02-09-2022 18:32

‎02-09-2022 18:32 - edited ‎02-09-2022 18:32

Thank you for visiting the Fitbit Community, @Elinanitasin.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

 

The best way to get help for this problem is to get back to Customer Support. They will evaluate your warranty status and let you know how to proceed. You can chat with them online or give them a call. Please click here to get connected.

 

Have a nice day.

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‎02-12-2022 01:13

In response to EdsonFitbit

‎02-12-2022 01:13

Hello.

Well, after getting help from the customer support my device can't sync, show wrong time, lost all data and is useless. They also told me I couldn't get a replacement. I am very dissapointed. Is this a scam or a bad joke? I did not get help from support, I got a broken item and has to BUY a new one.

It"s a shame and disrespect. 

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