Charge 3 screen faded and has black streaks

[Krtkn]

My charge 3 is couple of years old and has started faltering in the last month or so. The screen is faded and impossible to read. It functions as a tracker ( synced to an Android phone - pixel 3) and updates data but useless for notifications/time etc. Ive already tried the various steps suggested on the forums. Please let me know if this can be resolved and if so what the next steps are.

[AlvaroFitbit]

@Krtkn Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[gardendaisy]

Me too! Can’t see anything clearly. It does update where I Dan see stats on my phone but it’s just not the same as having fb the info at my wrist.

what do I do to save it?

thank you

Moderator Edit: Personal info removed

[AlvaroFitbit]

@gardendaisy It's great to have you here! 

Let me help you with your Charge 3 screen not working. You don't mention any troubleshoots so I suggest you restart your tracker and also try changing the clock face.

Keep me posted.

[gardendaisy]

I will try the reset and change the clock face. Thanks and will letcha know.
Donna

Yup it’s from Me

[Krtkn]

Thanks for the response here, but i haven't heard from any support personnel at all other than your posts here.

[gardendaisy]

Neither has changed my Fitbit screen line problem at all.

[AlvaroFitbit]

@gardendaisy @Krtkn thank you for your updates.

@gardendaisy I have also created a ticket for you since the troubleshoots didn't work. You will get an email from them.

@Krtkn  Due to recent events affecting our operations, Support may need more than 7 business days to respond.  

Keep me posted.