Charge 3 screen faded away over weeks and months

[MikkE]

It looks to me like a quality issue, because of the slow gradual fading. After reading some comments here, I'm guessing that all Charge 3's are affected sooner or later? Are other Fitbit products also affected by issues like this. My Charge display has been impossible to read for more than a year now. Once not too long ago, in absolute darkness when my eyes had adapted, I was still able to see the display. I still use the Charge 3 to monitor sleep, which it does exceptionally well. Still this is not what I paid for and not what I expected from Fitbit.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@MikkE Thanks for stopping by!

Let me help you with this. Please restart your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Hope this helps.

[MikkE]

I've done this many times and tried again, but it makes absolutely no
difference. I also tried changing the clock face during the time in the
past, when it was still possible to see something on the screen. That
didn't help either. Now I can't try that any more because the display
appears dead.

[MikkE]

I tried restarting many times. It didn't help. I also tried changing the clock face in the past when that was still possible. That also didn't help. Now it is no longer possible as the screen appears dead.

[AlvaroFitbit]

@MikkE thank you for your reply.

Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.

[MikkE]

How do I contact Fitbit Support? Your link doesn't give me any real option. Maybe via using Twitter? I tried, bbut I couldn't make that work.

[AlvaroFitbit]

@MikkE thank you for your reply. I see the Chat option but maybe it wasn't available at the time you checked the link. Please give it a tracker at a different time to contact them.

See you around.