09-30-2020 14:33 - last edited on 10-04-2020 16:38 by
09-30-2020 14:33 - last edited on 10-04-2020 16:38 by
My charge 3 screen faded completely. I can barely read anything even on dark night.
10-01-2020 05:01
10-01-2020 05:01
Hi @T_sj, welcome to our Fitbit Community! I'd like to follow up and help you with your Charge 3 since the screen faded completely and it's hard to read it.
Please restart your Charge 3 as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.
As a side note, try adjusting the brightness of your tracker's screen as advised in this help page.
Keep me posted on the outcome.
11-12-2020 23:18
11-12-2020 23:18
Hi,
I tried everything but no help, really frustrated.
11-12-2020 23:21
11-12-2020 23:21
Its not a issue of restart, it just goes away, faded. Still syncing, while changing clock faces, it responds by vibrating, but could not see any light..
11-18-2020 11:06
11-18-2020 11:06
@T_sj thank you for troubleshooting this issue.
Since the issue persists I have created a ticket so our Support team can further assist you via email.
Let me know how it goes.
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