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Charge 3 screen faded

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‎09-30-2020 14:33 - last edited on ‎10-04-2020 16:38 by

‎09-30-2020 14:33 - last edited on ‎10-04-2020 16:38 by

My charge 3 screen faded completely. I can barely read anything even on dark night. 

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‎10-01-2020 05:01 - last edited on ‎11-06-2025 07:10 by Fitbit Moderator

‎10-01-2020 05:01 - last edited on ‎11-06-2025 07:10 by Fitbit Moderator

Hi @T_sj, welcome to our Fitbit Community! I'd like to follow up and help you with your Charge 3 since the screen faded completely and it's hard to read it.

Please restart your Charge 3 as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

As a side note, try adjusting the brightness of your tracker's screen as advised in this help page.

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎11-12-2020 23:18

In response to JuanJoFitbit

‎11-12-2020 23:18

Hi, 

I tried everything but no help, really frustrated.

 

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‎11-12-2020 23:21

In response to T_sj

‎11-12-2020 23:21

Its not a issue of restart, it just goes away, faded. Still syncing, while changing clock faces, it responds by vibrating, but could not see any light..

 

 

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‎11-18-2020 11:06 - last edited on ‎11-06-2025 07:10 by Fitbit Moderator

In response to T_sj

‎11-18-2020 11:06 - last edited on ‎11-06-2025 07:10 by Fitbit Moderator

@T_sj thank you for troubleshooting this issue.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

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