Charge 3 screen faded

[JulieRice]

I have adjusted the brightness, I have done the reset with the charging cable.  I have changed the clockface.  I have charged to full capacity and the screen is still dark.  I cannot read it any longer.  This started about a month ago and has gradually faded.   It must be defective.  

[JuanFitbit]

@JulieRice , A warm welcome to the Community! Thank you for trying to solve the situation by yourself. 

Your next step is to give us a call or chat with us, so that our team can have a closer look at this. 

Click here to get connected. .

See you around. 

[JulieRice]

Thanks I think I’m going to give up on it.  It’s over a year old and there’s no warranty for it.  It’s my 3rd Fitbit I like the app but the devices don’t last more than 1-2 years.  So I’m going to try for a device that’s more reliable.  I can’t afford to keep replacing my Fitbit every year or two.  Thanks. 

[mbriones]

Same issue... my screen and my son's screen are completely out now and no "fix" suggested will work. We've had them just two years. I reached out to fitbit and they offered me a "generous" 35% off of my next purchase (doesn't work for anything on sale, so basically you just get the sale price). I find it incredibly frustrating that they will not do more to acknowledge what a terrible product it is when it lasts only two years. For a fitness tracker, that's pretty disappointing. Looking at other options, and not recommending fitbit products to anyone!

[JulieRice]

Yes it seems there are so many folks with the same issue.   They don’t last long.  Currently reviewing the Apple Watch!