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Charge 3 screen fading and now it's black

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‎12-28-2020 20:39 - last edited on ‎12-30-2020 18:02 by

‎12-28-2020 20:39 - last edited on ‎12-30-2020 18:02 by

  • So I have tried all the typical responses to repair this and none seem to work. My screen just one day started to fade and now... it’s total black! Yes it’s charged, yes I tried the 8 second and 15 second hold while plugged in. Only thing I get is the vibration to indicate it still working-ish!

 

 

Moderator edit: subject for clarity 

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‎12-29-2020 01:13

‎12-29-2020 01:13

Fitbit's advice for those having this problem is at Check here for help with Charge 3 screen issues - Fitbit Community

 

As you've already tried the restart procedure it's probable best to contact customer support. They can check your warranty status and advise on your options.

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‎01-05-2021 11:00

In response to SteveH

‎01-05-2021 11:00

@Carlac76 Thanks for joining us! 

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

@SteveH thank you for sharing these tips.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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