help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 screen fading in the center

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-07-2020 10:49 - last edited on ‎11-08-2020 18:26 by

‎11-07-2020 10:49 - last edited on ‎11-08-2020 18:26 by

My Charge 3 screen is faded in the center of the screen and making it difficult to see anything. I have tried charging it fully and restarting it and nothing is working!

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎11-07-2020 13:40

‎11-07-2020 13:40

I have the same issue.

 

I contacted Fitbit support.  Their response was that I need to buy a new fitbit.  I'm very disappointed with this reply.  My fitbit should last much more than just 14 months.  This is my second fitbit, and neither lasted as long as they should.  Last time it was a battery issue.

 

This time, I don't know.

 

VERY disappointed.

 

Health Goals: Age gracefully, Walk more, Eat well, Lose weight, Be happy
Best Answer
0 Votes

‎11-08-2020 18:26

In response to LisefromCanada

‎11-08-2020 18:26

Welcome to the Fitbit Community, @songbirdlmm. It's nice to see you again in our Community Forums, @LisefromCanada. 

 

@LisefromCanada I am sorry to hear you're experiencing the issue with your Charge 3 screen. Thank you for providing the additional details and for contacting our Support team. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences and hope to keep you in the Fitbit family.

 

@songbirdlmm I appreciate your participation in the Forums and sharing that your Charge 3 screen has faded in the center. I understand how you are feeling and appreciate your troubleshooting efforts. Since you've tried to restart the tracker and charge it fully, I would like to confirm if you've tried doing a long restart:

 

  • Connect the device to the charging cable.
  • While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
  • The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
  • The device turns off.
  • The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
  • Remove the device from the charging cable. The device shuts down.
  • Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes