Charge 3 screen flickering and green lights not working

[ADonega]

I have had 4 Fitbit devices and they all break shortly after a year. Sometimes they make it to a year and a half. 2 of the 4 have had the same issue-- the HR monitor stops reading correctly, the green sensor light turns on and off and the screen does not respond like it should. 

I always try customer supports restart method which is: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button to restart your tracker:
   1. Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
   2. Charge 3 & Charge 4—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

And this did not fix the issue either time. I feel like a sucker when I keep buying them but because I got a coupon the last two times I had this issue, I did. Fitbit really does have all the features I need but it is ridiculous that the same issue has come up only slightly after the warranty expires

Moderator edit: subject for clarity/word choice 

[WilsonFitbit]

Hello @ADonega. It's nice to see you around. 

I'm very sorry for the experience and thank you very much for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

I was able to see that you reached out to our Support Team and they provided information and assistance. If you still require further assistance or if you have additional questions, I recommend replying back to them and they will be more than glad to continue assisting you. 

In addition, your understanding is very appreciated, but replacement devices are provided within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty.