Charge 3 screen flickering and words are all twisted

[Tracyqi777]

My charge 3 screen suddenly started flickering and all words are twisted.

Any ideas? Tried to reset multiple times.

[Meshell232]

I am having the same issue. Odd that a bunch of us are all experiencing the same thing. I’ve tried resetting and nothing has worked. 

[Tracyqi777]

Interesting! When did your Fitbit started flickering? Mine started yesterday about 9am PST.

[Meshell232]

Mine started on Thursday or Friday. At first the screen wouldn't come to
life. When it finally did, it was gray and had these lines going down the
middle. It was weird.

[shawn_strat]

Mine started doing this yesterday afternoon.  This morning it was working normally, but now the display is all messed up again.  I hope somebody from Fitbit will look into this issue.

[Kgleeso]

Same thing started with mine two days ago. I have restarted it three times and this solves the issue for a few hours but the flickering screen has comes back each time.

[Tracyqi777]

Glad to hear so many people are on the same boat.

Really hope Fitbit can help us solve this issue.

[Tracyqi777]

https://photos.app.goo.gl/f9qg4pZ4xi3bK4Nx7

This is whaty Fitbit looks like right now. 

Can't read anything out of it.

[Meshell232]

Ok, mine isn’t that bad. Mine looks like this:

[Kgleeso]

My fitbit still not working properly. The most recent restart did not make any difference. Can someone from fitbit please offer any support or advise 're this issue.

https://photos.app.goo.gl/LzJaFkgeU3pdjuSx7

[Tracyqi777]

Mine is still not working neither. Someone from Fitbit please help!

[Tracyqi777]

How can we get any attractions from fitbit team to help us on this issue? Mine is still broken. 

[Tracyqi777]

Repost this as I got no response. 

original post: 

https://community.fitbit.com/t5/Charge-3/Charge-3-screen-flickering-and-words-are-all-twisted/m-p/39...

Several of us started see this screen issues recently. Mine is pretty bad and can't read anything out of it, 

Can someone from fitbit please help?

[Odyssey13]

@Tracyqi777  any chance of posting an image of it? I've notified a moderator to stop by to assist you.

[Tracyqi777]

https://photos.app.goo.gl/f9qg4pZ4xi3bK4Nx7

[JuanFitbit]

Hi everyone, nice to see you all here. I apologize for the delayed response. 

Could you all please confirmed who are still having the situation and haven't contact support yet?

Have you all restarted the tracker and changed the clock face?

@Odyssey13 , thank you for your help and for informing us about this thread!

@Tracyqi777 , thank you for your comments and the picture provided! I took the liberty to contact Support in your behalf. You'll be receiving an Email very soon. 

Please keep me posted. 

[shawn_strat]

I restarted the tracker and changed the face.  I'm still having the same problem.  I contacted someone through chat, but the problem isn't resolved.

[Meshell232]

I have reset my Fitbit, changed the clock face, and my screen still
contains streaks down the face. It also keeps changing to the floors
taken. I will add a photo.

[Meshell232]

My screen has these gray/white lines running down. It also defaults to the number of stairs I’ve climbed, instead of

the number of steps I’ve taken. I have reset my Fitbit as well as changed the clock face. 

 

[Tracyqi777]

Mine is same. Restarted multiple times. Reset clock face many times. The issue is not resolved.