Charge 3 screen flickering and words are all twisted

[Tracyqi777]

My charge 3 screen suddenly started flickering and all words are twisted.

Any ideas? Tried to reset multiple times.

[Tracyqi777]

@JuanFitbit Thank you for helping us connecting this to the support team. 

Please help us get this issues resolved. 

[JuanFitbit]

Hi everyone! Nice to see you around !Thank you for your replies and confirmation!

@Tracyqi777 , you don't need to thank me. How is your contact with support going?

Keep us posted!

@Meshell232 , thank you for the provided picture. Support will be contacting you vie email very soon. 

@shawn_strat , thank you for taking the time to contact Support ! Our team will review your case and will be contacting you via email

Please let me know how it goes !

[shawn_strat]

The solution sent by email did not help at all, and I think it's time to send me a new one that works correctly.

[Tracyqi777]

Thanks @JuanFitbit .

Yes. The fitbit support did contact me. They asked me reset which I have done multiple times already. They are now offering 25% off on new product. But there is already a sale going on which has 25% off. I get 0 cents discount.

I have been loyal customer using multiple generations of fitbit. This is first time I had hard time to resolve an issue. I consider myself quite technical and can do fairly complicated troubleshooting. The steps they send to me just not making sense. I wish they have better troubleshooting guides. 

I am still working with the support. Hopefully we can get refund for the defected fitbit. 

[JuanFitbit]

Hi @Tracyqi777 @shawn_strat , nice to see you back! Thank you for your updates. Please continue working with Support. If the steps provided by them did not work, just reply to the last mail sent by them  and provide that information to the team so that they can investigate further and help you out! 

Please  keep me posted

[Tracyqi777]

Thank you. @JuanFitbit . 

The fitbit support offered 25% discount for buying a new one. Then I found out the sales ongoing is also 25% off. So I basically get 0 cent off for a broken fitbit. Still trying to negotiate with fitbit support. 😞