Charge 3 screen freezes when I place on wrist

[SunsetRunner]

The screen froze so I followed instructions, cleaned it and put on charger. Held button until face appeared. Left there for a few hours. It was fully charged but as soon as I put the wrist bands on again and place on my wrist it freezes.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @SunsetRunner, welcome to our Fitbit Community! I'm sorry to hear that the display of your Charge 3 got frozen when you put it on your wrist. By the way, thank you for trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via social media and email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀