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Charge 3 screen frozen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-27-2021 09:09 - last edited on ‎03-30-2021 17:09 by Fitbit Moderator

‎03-27-2021 09:09 - last edited on ‎03-30-2021 17:09 by Fitbit Moderator

I am unable to  access my normal main screen but am told by my daughter that  I am on that screen but way down  on it and unable to scroll  up more than an inch .She has same model so knows what she is talking about, says my screen is frozen 

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎03-27-2021 09:44

‎03-27-2021 09:44

If haven't tried it yet, restart is good first step that can't hurt anything.

See How do I restart my Fitbit device? 

 

JohnnyRow_0-1616863425099.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎03-30-2021 17:12 - edited ‎10-02-2023 05:44

In response to JohnnyRow

‎03-30-2021 17:12 - edited ‎10-02-2023 05:44

Hi there, @YachtmasteR4. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Charge 3.

If you've tried restarting your tracker as recommended by @JohnnyRow to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I've moved your post to Other Charge Trackers board for organization purposes. 

Maria | Community Moderator, Fitbit


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