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Charge 3 screen goes blank when I tap on exercise option

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‎04-12-2019 07:44 - last edited on ‎11-17-2020 11:10 by Fitbit Moderator

‎04-12-2019 07:44 - last edited on ‎11-17-2020 11:10 by Fitbit Moderator

My charge 3 screen goes blank when I click on exercise,. Every other option works fine. Any ideas??

 

 

Moderator edit: updated subject for clarity

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‎04-12-2019 12:19 - edited ‎02-28-2024 09:38

‎04-12-2019 12:19 - edited ‎02-28-2024 09:38

Welcome on board @Lee.Ramagge, it's nice to see a new member around! If your Charge 3 is crashing every time you tap on the exercise option, I'd recommend restarting your device by following these steps:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.

Give this a go and let me know if the restart works! 

Maria | Community Moderator, Fitbit


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‎04-23-2020 16:20

In response to MarreFitbit

‎04-23-2020 16:20

I tries restoring and its still crashing

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