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Charge 3 screen gone blank - "fixes" don't work

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‎02-08-2021 11:26

‎02-08-2021 11:26

As the title says the screen on my charge 3 is completely blank.

 

I can't reset the device. I connect it to the charger and it vibrates so I know it is connected. When I hold the button it vibrates at first but nothing else happens whether I hold it for 8 or 15 seconds.

 

I've also tried changing the clock face but this hasn't resolved it.

 

All other forum posts I've checked say to contact customer support. However the live chat link doesnt work and the only phone number provided is a US one and I'm in the UK.

 

Can anyone help?

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‎02-08-2021 12:01 - last edited on ‎04-29-2025 08:27 by Fitbit Moderator

‎02-08-2021 12:01 - last edited on ‎04-29-2025 08:27 by Fitbit Moderator

@Charitto It's nice to have you on board!

Sorry to hear about this and thank you for troubleshooting this issue. Make sure that you have selected your location on the Fitbit website so it shows the phone number for UK customers. If not then please retry using the Chat option using a different web browser like Firefox or Chrome.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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