Charge 3 screen gone blank

[adrianBromley]

Hi,

I have a charge 3.  The display has gone blank - which I know is a common problem - but the rset procedure does not work.

Withe the fitbit in the charging cable, it vibrates when I press the button on the side.  It vibrates continuously, for as long as I press the button.  I have held the button for 8 seconds and 15+ seconds, but no display appears.

I have also noticed that the LEDs on the back do not light.

So, I am wondering if the fitbit is dead - and perhaps the vibrations are coming from the charging cable/dock.  Can anyone confirm where the vibrations come from?  If it is from the fitbit, then perhaps it is not dead.

I have tried plugging the USB in my laptop, but nothing happens - no notification of anything being plugged in.

If anyone has any other ideas, I'd be pleased to hear from you.

Thanks

Adrian

Update: 

I've noticed that while I was typing this, someone else has just posted with the identical problem!

Hi @MarreFitbit,

I too have followed the instructions you gave to @janni0005, but with no improvement.  Shall I contact the support team too?

Thanks

Adrian

Moderator Edit: Clarified subject & Merged Posts

[MarreFitbit · Accepted solution]

Hi there @adrianBromley, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 3 as suggested here. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.