Charge 3 screen got frozen

[Jenny55]

My Fitbit charge three has frozen on the main screen. It did this yesterday then I restarted it- got the smiley face and then when it went back to the main screen it froze straight away again. It shows the clock face but you are unable to scroll though to any other features. I have attempted to restart the device and it will not even connect to the charger. It is still tracking activity- but only as long as this charge lasts.

I have cleaned the charging ports, attempted to connect to charging in different ways. 
I have attempted to change the clock face as suggested on other threads. 
what else can I try?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Jenny55, welcome to our Fitbit Community. I'd like to follow up and help you with your Charge 3 since the screen got frozen and it won't take a charge. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided. Don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

[ShaishavJogani]

Hi Juan Jo,
I am also facing similar issue. My screen got froze and I can not perform any action. Also, my watch is not getting connected to the my phone. It's charging perfectly but screen isn't simply not working. Also, there are some blank lines appear on the screen.I tried changing clock face, shut down, restart, etc. but nothing worked.

This is my second Fitbit watch and both watches didn't last for a year. I am starting to doubt Fitbit Quality.

[AlvaroFitbit]

@ShaishavJogani Welcome to the Community. 

Let me help you with your Charge 3 screen isn't working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.