Charge 3 screen gray with with white stripes/unable to sync

[Scrabo9]

I have had my Fitbit approx. 9 months. I have been unable to sync since July 29/19 and the screen is now gray with white vertical stripes. I can still see the clock and other categories, but the stopwatch seems to have disappeared. I have tried numerous times to get the Fitbit to restart. I get the smiley face but nothing seems to happen. The Fitbit has never been in water. I have tied re-pairing with my computer, and although the computer can see the Fitbit, it does not pair. It is not syncing with my android phone either. Please help.

Moderator edit: updated subject for clarity

[NellyG]

Hi @Scrabo9 I have flagged a moderator to come and help you

[AlvaroFitbit]

@Scrabo9  Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 3 display and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

@NellyG thank you for helping in this matter.

Let me know how it goes.

[Scrabo9]

Thank you. I look forward to hearing from you.

[RFuen]

same problem: vertical faded white stripes and a less responsive screen.  It just happened without any obvious event triggering it.

Have tried the long reset and nothing improves.

please, advise

[SunsetRunner]

I’ve had my Fitbit charge 3 just over a year. As of June 29, after charging my Fitbit the display has had vertical white/gray stripes. I’ve tried the rebooting the device through the settings on the device itself, as well as the long press, when I charged it again. I’ve also tried selecting different clock faces...and yet, the vertical/white stripes remain. 
Please let me know how to proceed. 

Thank you 

[AlvaroFitbit]

@RFuen @SunsetRunner Thanks for being part of our Community!

Let me help you with your Charge 3 screen showing white lines and thank you for troubleshooting this issue. Since the issue persists I have created a ticket for you @RFuen so our Support team can further assist you via email. @SunsetRunner I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

[Jeff3399]

As of today I'm having the exact same problem can't get in contact with customer service 

[louisehamer81]

Hi I’ve had my fit bit since April and today I’ve got these white lines down the screen. I take it off to shower. I’ve tried resetting it 3 times and changing the clock face but nothing has worked. The screen is also unresponsive at times 

[AlvaroFitbit]

@Jeff3399 @louisehamer81 I hope you are doing fine.

Let me help you with you Charge 3 showing white lines and thank you for troubleshooting this issue. @Jeff3399 I noticed that you already have a ticket with the Support team so keep working with them to find a solution. @louisehamer81 I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[SunsetRunner]

Hi @AlvaroFitbit . Since the time I posted, I chatted with FitBit customer service who tried their very best to resolve the issue. In the end, we'd tried all the suggestions to fix the issue. In the end, I bought another FitBit. 

Thank you for your response.

[Wango21]

Mine began to do this after only a few weeks after I bought it is there any resolve to the issue besides buying a new one?

[AlvaroFitbit]

@Wango21 Thanks for stopping by!

Let me help you with your Charge 3 showing lines on its screen. Before considering buying one I suggest you restart your tracker by following these instructions.

@SunsetRunner sadly Support couldn't make your tracker work away but happy to hear that you are back on track with a new device and hope you reach all your fitness goals.

Keep me posted.