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Charge 3 screen had lines and now blank

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‎08-01-2020 08:13 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

‎08-01-2020 08:13 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

My screen initially show lines on it then went to blurry now blank. I have tried changing the clock face, reset with 8 sec hold and rest with 15 sec hold and still nothing. When i put on charger it does give 2 vibrations. What else can i do?

 

 

Moderator edit: subject for clarity

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‎08-02-2020 17:36

‎08-02-2020 17:36

Welcome to the Fitbit Community, @JoanneEb.

 

I am sorry to hear your Charge 3 screen was showing lines and now it's blank. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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