Charge 3 screen has 5 dots on screen and no display

[Shah400]

My Fitbit has no display, only showing 5 bright dots on screen. Have tried to reset to no avail. I have unpaired it from my phone but now can not reconnect it as there is no display and I cannot see the code. It is only 11 months old and I use this everyday. How do I rectify this? Thanks.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Shah400, welcome to our Fitbit Community. Regarding the screen issue that your Charge 3 has experienced, I'd like you to check out this post, which provides some instructions for you to follow.

I'll be around if any question arises.

[Shah400]

Hi I tried to reset the Fitbit and switch it off and it does not work. Does not seem to reset and the 5dots continue to be there. Thanks 

[JuanJoFitbit]

Hi @Shah400, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions.

[tommy.cresta123]

Juan I Have the exact same issue, and I have tried all of your steps. However, the black screen and dots have still not went away.

[AndreaFitbit]

Welcome to the Fitbit Community, @tommy.cresta123.Thank you for letting us know that you have tried all the steps to remove  the black dots on your Fitbit.

Could you please let me know which Fitbit model do you have?

Keep on visiting the forums.