I've had a Charge 2 for several years and I am now holding it together with duct tape. So, I ordered a new Charge 3 in late May. Got busy (and the Charge 2 was still functional) and didn't set up the Charge 3 until early July (so, too late to return it to Walmart). Every time I try to set it up, I can get through the pairing but then it goes to the line of dead pixels. I did all the short restarts, long restarts, turn bluetooth off and on, uninstalled and reinstalled the fitbit apps on both my Android phone and my Windows laptop, unlinked the Charge 2 from my account so I could link only the Charge 3 -- and all the different combinations of the above. Contacted customer service who walked me through all the same solutions. They sent me a replacement Charge 3 -- had the same problem. So, I tried all the above options again, contacted customer service who walked me through all the same steps, then they told me to give it an hour for the firmware to finish updating. I waited almost 24 hours -- same issue. So, today, I called back to customer service, he walked me through all the same options then set up ANOTHER replacement to be sent to me. I have very little hope the third time will be a charm. I would be happy with either a Charge 3 or a Charge 4 (whichever one I can get working) -- but it seems that is not going to be in the cards for me -- I can get a 50% off on some other model that doesn't do what I need -- or, I can walk away and cut my sizable losses. I am not a happy camper right now.
